1. How does the booking process work?

All experiences are organised on a request basis. After submitting your enquiry, we review availability and prepare a personalised proposal. A booking is confirmed only after written agreement.

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2. Are experiences bookable instantly online?

No. Experiences are not instant-bookable products. Each programme is designed individually based on dates, availability and preferences.

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3. Is my request binding?

No. Submitting a request is non-binding and does not represent a confirmed booking.

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4. When do I receive a response?

We usually respond within 1–3 working days, depending on the complexity of the request.

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5. Can experiences be customised?

Yes. All programmes can be adapted – duration, activity level, accommodation type, food preferences and logistics.

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6. Are experiences suitable for different activity levels?

Yes. Programmes are adjusted based on fitness level, experience and personal expectations.

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7. Are experiences guided?

Some experiences are guided, others are self-guided or partially guided. This is always clearly defined in the proposal.

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8. Do you work with licensed local providers?

Yes. All activities are organised in cooperation with licensed and trusted local partners.

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9. What is included in the price?

Inclusions vary by programme and are clearly listed in each individual offer before confirmation.

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10. How and when do payments work?

Payment terms are communicated as part of the confirmed offer. No payment is required at the enquiry stage.

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11. What happens in case of bad weather?

Outdoor programmes may be adjusted for safety reasons. Alternative options or rescheduling are discussed individually.

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12. Can I cancel or change my booking?

Cancellation and change conditions depend on the final programme and partners involved. All terms are clearly communicated before confirmation.

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13. Do you offer support during the experience?

Yes. Support details are provided as part of the confirmed programme.

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14. Who can I contact for questions?

You can reach us anytime via the contact form or email listed on the website.